Amman Governorate, Jordan
Custom ERP and billing, AI agents, web applications and SaaS for pharma and healthcare businesses in Amman. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Generic medicines from Hikma and other local manufacturers rank among Jordan's main exports, and private hospitals in the capital treat patients from across the region. Arab Bank, regional offices of multinationals and international organisations, and a young software startup scene cluster in Abdali and King Hussein Business Park, while the King Abdullah II Industrial Estate at Sahab makes food, plastics and engineering products.
Arabic and English
02 — Industries
What we would build first for the industries Amman is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | General Sales Tax (GST), standard rate 16%General Sales Tax works like a VAT at a 16% general rate on goods, services and imports. Exports and supplies to free zones and the Aqaba Special Economic Zone are zero-rated, and some basic goods and services are exempt. |
|---|---|
| E-invoicing | Mandatory · JoFotara (ISTD national e-invoicing system)Since 1 April 2025 (Phase 2), sales-tax-registered taxpayers must clear B2B, B2G and B2C invoices through JoFotara in real time; each invoice gets an ISTD QR code that must appear on it to be valid. Penalties run up to JOD 500 per non-compliant invoice, and buyers cannot deduct tax on invoices without the QR code. |
| Data protection | Personal Data Protection Law No. 24 of 2023In force since 17 March 2024 (one-year grace period ended March 2025) and overseen by a Personal Data Protection Council under the Ministry of Digital Economy and Entrepreneurship; there is no controller registration, but transfers abroad are restricted to jurisdictions with adequate protection, subject to consent and listed exceptions. |
| AI rules | No AI-specific statute; Jordan relies on the non-binding National Charter of Ethics for AI and the AI Strategy and Implementation Plan 2023-2027, with personal data in AI systems governed by the PDPL. |
| Systems we migrate from or connect to | Odoo, Qoyod, Zoho Books, SAP Business One, Microsoft Dynamics 365 Business CentralMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | eFAWATEERcom, CliQ, HyperPay, MEPS, Zain Cash, Orange Money |
| Also worth knowing | Any ERP or POS that issues sales invoices needs a JoFotara integration (UBL 2.1-based XML submission plus QR code embedding). Invoices are normally issued in Arabic. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 2 h 30 min ahead of Amman all year. A 09:00 start there is 11:30 in Jaipur. Standard 09:00–18:00 office days overlap by 6 h 30 min, which is enough for live calls, demos and same-day answers.
Local time, standard time.
Pranjal was very professional with excellent communication and transparency.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Amman; discovery happens on video calls and you get working software every two weeks.
Jaipur is 2 h 30 min ahead of Amman all year. A 09:00 start there is 11:30 in Jaipur. Standard 09:00–18:00 office days overlap by 6 h 30 min, which is enough for live calls, demos and same-day answers.
Yes. Invoicing is built for Jordan's General Sales Tax (standard rate 16%). On e-invoicing: Since 1 April 2025 (Phase 2), sales-tax-registered taxpayers must clear B2B, B2G and B2C invoices through JoFotara in real time; each invoice gets an ISTD QR code that must appear on it to be valid. Penalties run up to JOD 500 per non-compliant invoice, and buyers cannot deduct tax on invoices without the QR code. A custom ERP connects to JoFotara through its official API or an accredited provider, and we confirm the current requirements in discovery.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. In force since 17 March 2024 (one-year grace period ended March 2025) and overseen by a Personal Data Protection Council under the Ministry of Digital Economy and Entrepreneurship; there is no controller registration, but transfers abroad are restricted to jurisdictions with adequate protection, subject to consent and listed exceptions.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
Yes. Current language models handle Arabic and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For pharma & life sciences that is often batch & expiry control and formula and recipe management. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
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