Multi-tenant ERP
SteelERP
Enterprise ERP and order management for B2B distributors: multi-tenant, role-based, with GST-ready billing and live inventory.
steelerp.inService · SaaS
From MVP to multi-tenant platform: we design, build and run SaaS products with subscription billing, tenant isolation, role-based access and AI features built in. We run our own SaaS products, so we build like owners, not contractors.
01 — Proof
We are a product company first. These run in production today, and each started as a real problem a real business brought us.
Multi-tenant ERP
Enterprise ERP and order management for B2B distributors: multi-tenant, role-based, with GST-ready billing and live inventory.
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02 — Foundations
The features customers never praise but always notice when they are missing.
Every query scoped to the tenant, with database-level protections so one customer can never see another's data.
Email, social and enterprise single sign-on, with multi-factor authentication for admins.
Plans, trials, seats and usage-based pricing, invoices with the right tax, dunning and upgrades.
Owner, admin and member roles out of the box, custom roles when customers ask.
Support tools to see a tenant's setup, impersonate safely and fix issues without database access.
Sign-up, guided setup, sample data and in-app guidance that get a new account to value quickly.
Activation, retention and feature usage, so the roadmap follows evidence.
So customers and partners can integrate, and your product can sit inside their workflows.
03 — Architecture
| Model | How it works | Good for | Trade-off |
|---|---|---|---|
| Shared database | One schema; every row carries a tenant ID and every query is filtered by it | Most small-business SaaS; fastest to build and cheapest to run | Isolation depends on discipline; row-level security helps |
| Schema per tenant | Same database, a separate schema for each customer | Mid-market customers who want stronger separation | More migrations to manage as tenants grow |
| Database per tenant | Each customer gets its own database | Enterprise or regulated customers and data-residency needs | Highest cost and operational effort |
Most products start with a shared database and PostgreSQL row-level security, then move their largest customers to dedicated databases later. We design the tenant boundary on day one so that move is possible without a rewrite.
04 — Path
Problem interviews and a clickable prototype before any production code.
The core workflow, sign-up and billing: enough for paying customers, nothing more.
Onboarding, admin console, analytics and the integrations customers ask for first.
Performance work, enterprise features such as SSO and audit logs, and multi-region hosting.
Monitoring, support and a roadmap driven by usage data.
05 — Billing
Stripe accepts cards from customers almost everywhere, but it is available to merchants in a limited list of countries, and cards are not how everyone pays. In India, gateways such as Razorpay and UPI-based recurring payments matter; elsewhere local rails such as PIX in Brazil, M-Pesa in Kenya or iDEAL in the Netherlands can decide whether customers convert.
Tax on digital services differs by country: VAT or GST on SaaS often depends on where the customer is, not where you are. We build invoicing that applies the right tax for each customer's location, or integrate a merchant-of-record service where that is simpler. Each of our location guides lists the payment rails and tax rules for that market.
06 — Security
Larger customers will send security questionnaires and ask about SOC 2 or ISO 27001. We build in the controls those audits look for from the start: access control, logging, encryption in transit and at rest, backups, and change management. Certification itself is carried out by independent auditors, but a product built this way gets through it far faster.
Locations
We deliver remotely from Jaipur. Each location guide covers local industries, tax and data rules, and how working hours line up.
FAQ
It depends on the core workflow's complexity, the number of user roles, integrations and how much of billing, onboarding and admin you need on day one. We scope the smallest product paying customers will accept and quote it as a fixed scope after discovery.
An MVP is measured in weeks to a few months, delivered in two-week increments so you can show it to customers early. Version 1 and scaling work follow in stages driven by what customers actually use.
Multi-tenant architecture means one running application serves many customer organisations (tenants), with each tenant's data kept separate. It can be done with a shared database and a tenant ID on every row, a schema per tenant, or a database per tenant; the choice trades cost against isolation.
Typically React and Next.js, Java or Python services, and PostgreSQL or Supabase, with Stripe or regional gateways for billing. It is a mainstream stack that is fast to build with and easy to hire for later.
Outsourcing works when you keep product ownership and the team works in the open. Agree IP and code ownership in writing before work starts, sign an NDA, keep the repository and cloud accounts in your name, and insist on documentation. That is how we work by default.
Yes. Common additions are search and assistants over customer data using RAG, document processing, drafting and summarisation, and agents that act through your product's API, all built with evaluation, guardrails and cost controls.
Yes: per-tenant branding and custom domains, reseller hierarchies with their own customers, and billing that splits revenue between levels.
Yes. We run what we build: monitoring, fixes, dependency and security updates, and new features on a roadmap you control.
Contact
Tell us about the process you want fixed. We reply within one working day.