Location guide · Italy

Custom ERP, AI Agent & SaaS Development in Italy

Location guides for 8 cities in Italy, from Rome, Milan and Naples. Flip Retail builds custom ERP, AI agents, web applications and SaaS for businesses in Italy from Jaipur, India, and delivers remotely.

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City guides
8
Jaipur time is
4 h 30 min aheadStandard time
Currency
Euro (EUR)
Indirect tax
VAT 22%
E-invoicing
MandatorySdI
Data protection
GDPR

01 — Compliance

Rules your software must follow in Italy

Tax, e-invoicing, data-protection and AI rules that shape an ERP, billing system or AI agent in Italy. Last reviewed October 2026.

Indirect taxVAT (IVA), standard rate 22%Standard rate 22% with reduced rates of 10%, 5% and 4%; VAT is settled monthly or quarterly with periodic data reporting and an annual return. Split payment and reverse charge rules apply to public-sector and certain domestic B2B supplies, which invoicing software must flag in FatturaPA.
E-invoicingMandatory · SdI (Sistema di Interscambio), FatturaPA XMLItaly has required clearance e-invoicing through the SdI in FatturaPA XML for B2G, B2B and B2C invoices since 2019, extended to virtually all VAT-registered businesses including flat-rate taxpayers since 2024. The EU derogation authorising the mandate currently runs to 31 Dec 2027.
Data protectionGDPR plus the Privacy Code (Legislative Decree 196/2003 as amended by Legislative Decree 101/2018)GDPR applies directly, supplemented by the Privacy Code (Legislative Decree 196/2003 as amended by Legislative Decree 101/2018) and supervised by the Garante per la protezione dei dati personali; B2B buyers expect an Art. 28 data processing agreement, a sub-processor list and, in practice, EU/EEA hosting or SCC-covered transfers.
AI rulesThe EU AI Act applies directly: prohibited AI practices have been banned since 2 Feb 2025, general-purpose AI model rules apply since 2 Aug 2025 and transparency duties (e.g. chatbot disclosure, AI-content labelling) since 2 Aug 2026, while the Digital Omnibus on AI (in force 27 Jul 2026) moved stand-alone high-risk (Annex III) obligations to 2 Dec 2027 and product-embedded high-risk (Annex I) obligations to 2 Aug 2028; Italy also has its own national AI law (Law 132/2025, in force 10 Oct 2025) with AgID and the National Cybersecurity Agency (ACN) as AI authorities.
Systems we migrate from or connect toTeamSystem, Zucchetti, Fatture in Cloud, Danea Easyfatt, Aruba Fatturazione Elettronica, SAP Business OneMasters, ledgers, stock and open balances move across and are reconciled before cutover.
Payment rails for web apps and SaaSSEPA Direct Debit, Nexi, Satispay, PayPal, Stripe, pagoPA (for public-sector payments)
Also worth knowingRetail sales must be transmitted daily via telematic cash registers (corrispettivi telematici), and e-invoices must be kept in compliant digital preservation (conservazione) for 10 years. Cross-border invoice data is also reported through the SdI.

General information, not legal or tax advice. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.

Sources consulted:

e-invoicing.orgnormattiva.ittaxfoundation.orgvatupdate.comartificialintelligenceact.eugibsondunn.commondaq.comartificialintelligenceact.eu

02 — Cities

8 city guides in Italy

Each guide covers the local economy, the industries we would build for first, and how working with Jaipur fits your hours.

Campania

  • NaplesTourism & hospitality, Agriculture & food processing

Emilia-Romagna

  • BolognaEngineering & machinery, Automotive & auto components

Lazio

  • RomeTourism & hospitality, Energy, oil & gas

Liguria

  • GenoaLogistics & ports, Engineering & machinery

Lombardy

  • BresciaSteel & metals, Engineering & machinery
  • MilanFinancial services & fintech, Textiles & apparel

Piedmont

  • TurinAutomotive & auto components, Aerospace & defence supply chain

Tuscany

  • FlorenceTourism & hospitality, Leather & footwear

03 — Industries

Industries we would build for in Italy

The industries that come up most across the cities we cover in Italy.

Engineering & machinery

ERP
Make-to-order and engineer-to-order projects tracked from enquiry to commissioning, with multi-level bills of materials, drawing revisions, subcontracted machining and spare-parts sales in one system.
AI agent
A spares assistant that identifies parts from a photo or serial number, checks stock and price, and answers dealer and customer queries on WhatsApp or email.
Portal or app
A dealer and service-engineer app for warranty registration, service tickets and spare-part orders.
Software for engineering & machinery

Tourism & hospitality

ERP
Kitchen and outlet inventory with recipe costing, multi-property purchasing, and reconciliation of bookings, channel commissions and payments.
AI agent
A guest-messaging agent that answers enquiries, handles booking changes and suggests upgrades in the guest's language, around the clock.
Portal or app
Direct-booking websites, itinerary builders and B2B portals for travel agents.
Software for tourism & hospitality

Automotive & auto components

ERP
Customer schedules turned into production plans, lot and heat-number traceability from raw material to dispatch, and the packing, labelling and advance-shipping-notice rules each customer demands.
AI agent
An agent that reconciles customer schedules, goods-receipt notes and debit notes every day and flags mismatches before they become payment disputes.
Portal or app
A supplier portal where tier-2 vendors confirm schedules, upload inspection reports and see payment status.
Software for automotive & auto components
Engineering & machineryTourism & hospitalityAutomotive & auto componentsEnergy, oil & gasTextiles & apparelAgriculture & food processingLogistics & portsProfessional services

04 — Services

What we build for businesses in Italy

03

AI agent development

Custom AI agents that do real work inside your business: qualify leads on WhatsApp, read and key documents, take orders, chase payments and update your ERP or CRM, with a person approving anything that matters.

Learn more
04

Web application development

Customer portals, internal tools, dashboards, marketplaces and workflow apps, built with React and Next.js on solid back ends and APIs, and shipped in two-week increments you can use as they are built.

Learn more
05

SaaS product development

From MVP to multi-tenant platform: we design, build and run SaaS products with subscription billing, tenant isolation, role-based access and AI features built in.

Learn more

05 — FAQ

Custom software in Italy: common questions

Do you work with businesses in Italy?

Yes. Flip Retail is based in Jaipur, India, and works with Italy businesses remotely. We have no office in Italy; discovery happens on video calls, you get working software every two weeks, and the engineers who write the code are on the calls.

Can a custom ERP handle VAT and e-invoicing in Italy?

Yes. Invoicing is built for Italy's VAT (standard rate 22%). Italy has required clearance e-invoicing through the SdI in FatturaPA XML for B2G, B2B and B2C invoices since 2019, extended to virtually all VAT-registered businesses including flat-rate taxpayers since 2024. The EU derogation authorising the mandate currently runs to 31 Dec 2027. A custom ERP connects to SdI through its official API or an accredited provider, and we confirm the current requirements in discovery.

How do you handle GDPR?

GDPR applies directly, supplemented by the Privacy Code (Legislative Decree 196/2003 as amended by Legislative Decree 101/2018) and supervised by the Garante per la protezione dei dati personali; B2B buyers expect an Art. 28 data processing agreement, a sub-processor list and, in practice, EU/EEA hosting or SCC-covered transfers. You choose where the system is hosted, access is role-based, and we work on test or masked data during development wherever possible.

Can you migrate us from TeamSystem, Zucchetti or Fatture in Cloud?

Yes. Masters, ledgers, stock items and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.

Are there AI rules we need to follow in Italy?

The EU AI Act applies directly: prohibited AI practices have been banned since 2 Feb 2025, general-purpose AI model rules apply since 2 Aug 2025 and transparency duties (e.g. chatbot disclosure, AI-content labelling) since 2 Aug 2026, while the Digital Omnibus on AI (in force 27 Jul 2026) moved stand-alone high-risk (Annex III) obligations to 2 Dec 2027 and product-embedded high-risk (Annex I) obligations to 2 Aug 2028; Italy also has its own national AI law (Law 132/2025, in force 10 Oct 2025) with AgID and the National Cybersecurity Agency (ACN) as AI authorities. We design AI agents with logging, human oversight and clear disclosure from the start, which covers most current requirements.

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