Do you work with businesses in Romania?
Yes. Flip Retail is based in Jaipur, India, and works with Romania businesses remotely. We have no office in Romania; discovery happens on video calls, you get working software every two weeks, and the engineers who write the code are on the calls.
Can a custom ERP handle VAT and e-invoicing in Romania?
Yes. Invoicing is built for Romania's VAT (standard rate 21%). All domestic B2B invoices must be cleared through ANAF's RO e-Factura platform (exclusively since July 2024), and B2C invoices have been reported through it since 1 Jan 2025. From 2026 the transmission deadline is 5 working days from issue for both B2B and B2C. A custom ERP connects to RO e-Factura through its official API or an accredited provider, and we confirm the current requirements in discovery.
How do you handle GDPR?
GDPR applies directly, supplemented by Law 190/2018 on measures implementing the GDPR and supervised by the ANSPDCP; B2B buyers expect an Art. 28 data processing agreement, a sub-processor list and, in practice, EU/EEA hosting or SCC-covered transfers. You choose where the system is hosted, access is role-based, and we work on test or masked data during development wherever possible.
Can you migrate us from SmartBill, Saga or WinMentor?
Yes. Masters, ledgers, stock items and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
Are there AI rules we need to follow in Romania?
The EU AI Act applies directly: prohibited AI practices have been banned since 2 Feb 2025, general-purpose AI model rules apply since 2 Aug 2025 and transparency duties (e.g. chatbot disclosure, AI-content labelling) since 2 Aug 2026, while the Digital Omnibus on AI (in force 27 Jul 2026) moved stand-alone high-risk (Annex III) obligations to 2 Dec 2027 and product-embedded high-risk (Annex I) obligations to 2 Aug 2028; Romania proposed ANCOM (National Authority for Communications) as its AI authority in 2026. We design AI agents with logging, human oversight and clear disclosure from the start, which covers most current requirements.