Ontario, Canada
Custom ERP and billing, AI agents, web applications and SaaS for professional services and technology businesses in Ottawa. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
National tax, e-invoicing and data rules, with sources: Canada guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
The federal government is the largest employer, and a wide ring of consultancies, IT contractors and defence suppliers bids for its work. Kanata North, a telecom cluster since the days of Nortel, now hosts Nokia, Ciena and hundreds of software and semiconductor firms, and Shopify was founded in the city.
English and French
02 — Industries
What we would build first for the industries Ottawa is known for.
03 — Local rules
On top of the national rules summarised above.
| Ontario | Sales tax: HST 13%Privacy: PIPEDA (Ontario's PHIPA covers personal health information) |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our Canada guide.
04 — Working together
Jaipur is 10 h 30 min ahead of Ottawa on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Ottawa; discovery happens on video calls and you get working software every two weeks.
Jaipur is 10 h 30 min ahead of Ottawa on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing handles Ontario sales tax (HST 13%) alongside federal GST. A custom ERP produces compliant invoices and tax reports, and we keep the rules updated as they change.
Yes. Current language models handle English and French well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For professional services that is often time tracking & utilisation and engagement & matter management. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.