New York, United States
Custom ERP and billing, AI agents, web applications and SaaS for healthcare and manufacturing businesses in Rochester, NY. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
National tax, e-invoicing and data rules, with sources: United States guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
Kodak, Xerox and Bausch + Lomb built a deep bench of optics and imaging expertise here, and a cluster of smaller photonics, precision-optics and defence electronics firms, including L3Harris, still draws on it. The largest employer today is the University of Rochester and its medical centre, followed by Rochester Regional Health and the Wegmans supermarket chain, which is headquartered in suburban Gates.
Also known as Rochester NY.
English and Spanish
02 — Industries
What we would build first for the industries Rochester is known for.
03 — Local rules
On top of the national rules summarised above.
| New York | Sales tax: 4% state rate plus county and city taxes (8.875% combined in New York City)Privacy: No comprehensive state privacy law (sector laws apply; the SHIELD Act sets data-security and breach-notice rules) |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our United States guide.
04 — Working together
Jaipur is 10 h 30 min ahead of Rochester, NY on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Rochester; discovery happens on video calls and you get working software every two weeks.
Jaipur is 10 h 30 min ahead of Rochester, NY on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing handles New York sales tax (4% state rate plus county and city taxes (8.875% combined in New York City)) and the other states where you have nexus. If you or your customers want it, a custom ERP can connect to DBNAlliance through an accredited provider.
Yes. Current language models handle English and Spanish well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For healthcare that is often pharmacy & consumables inventory and multi-branch procurement. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.