Ontario, Canada
Custom ERP and billing, AI agents, web applications and SaaS for technology and education businesses in Waterloo, Ontario. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
National tax, e-invoicing and data rules, with sources: Canada guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
BlackBerry grew out of the University of Waterloo's engineering and co-op culture, and the region now hosts Google's Kitchener office, OpenText's head office and a steady flow of start-ups from the Velocity incubator. Insurers including Manulife, Sun Life and Definity run large offices here, and Toyota's Cambridge plant and its parts suppliers add advanced manufacturing.
Also known as Kitchener-Waterloo, Waterloo Region and KW.
English
02 — Industries
What we would build first for the industries Waterloo is known for.
03 — Local rules
On top of the national rules summarised above.
| Ontario | Sales tax: HST 13%Privacy: PIPEDA (Ontario's PHIPA covers personal health information) |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our Canada guide.
04 — Working together
Jaipur is 10 h 30 min ahead of Waterloo, Ontario on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Waterloo; discovery happens on video calls and you get working software every two weeks.
Jaipur is 10 h 30 min ahead of Waterloo, Ontario on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing handles Ontario sales tax (HST 13%) alongside federal GST. A custom ERP produces compliant invoices and tax reports, and we keep the rules updated as they change.
Usually one module that fixes the most expensive problem first. For technology & startups that is often subscription billing and project & time tracking. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.