Attica, Greece
Custom ERP and billing, AI agents, web applications and SaaS for logistics and hospitality businesses in Athens. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Greek shipowners, who control one of the world's largest merchant fleets, run most of their management offices from Piraeus and the southern suburbs of Athens, and COSCO's container terminals have made Piraeus a leading Mediterranean port. The four main banks, the refiner Helleniq Energy and the power utility PPC are headquartered in Athens, and tourism, hotels and food distribution employ much of the region.
Also known as Athina and Αθήνα.
Greek and English
02 — Industries
What we would build first for the industries Athens is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | VAT (ΦΠΑ / FPA), standard rate 24%Standard rate 24% with reduced rates of 13% and 6% (lower rates on some Aegean islands); returns are monthly or quarterly. Every invoice must be reported to AADE's myDATA and carry the MARK identifier it returns. |
|---|---|
| E-invoicing | Mandatory · myDATA via certified e-invoicing providers or AADE's free timologio / myDATAappB2B e-invoicing via certified providers (or AADE's free apps) linked to myDATA became mandatory in early 2026 for businesses with 2023 gross revenue above €1 million and from 1 Oct 2026 for all remaining businesses. Qualifying smaller businesses that filed the required declaration have a transition period to 31 Dec 2026. |
| Data protection | GDPR plus Law 4624/2019GDPR applies directly, supplemented by Law 4624/2019 and supervised by the Hellenic Data Protection Authority (HDPA); B2B buyers expect an Art. 28 data processing agreement, a sub-processor list and, in practice, EU/EEA hosting or SCC-covered transfers. |
| AI rules | The EU AI Act applies directly: prohibited AI practices have been banned since 2 Feb 2025, general-purpose AI model rules apply since 2 Aug 2025 and transparency duties (e.g. chatbot disclosure, AI-content labelling) since 2 Aug 2026, while the Digital Omnibus on AI (in force 27 Jul 2026) moved stand-alone high-risk (Annex III) obligations to 2 Dec 2027 and product-embedded high-risk (Annex I) obligations to 2 Aug 2028; Greece had not formally appointed its AI Act authorities as of mid-2026. |
| Systems we migrate from or connect to | SoftOne, Epsilon Net, Entersoft, SingularLogic, SAP Business OneMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | IRIS instant payments, Viva.com, Everypay, Stripe, SEPA |
| Also worth knowing | All invoices and income/expense classifications are reported to myDATA, and POS terminals must be interconnected with cash registers or invoicing software. Businesses that adopted e-invoicing early could claim enhanced tax deductions for related costs. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 3 h 30 min ahead of Athens on standard time, and 2 h 30 min ahead during daylight saving time there. A 09:00 start there is 12:30 in Jaipur. Standard 09:00–18:00 office days overlap by 5 h 30 min to 6 h 30 min, which is enough for live calls, demos and same-day answers.
Local time, standard time.
Great communication, fluent English, delivered on time, and exceptional work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Athens; discovery happens on video calls and you get working software every two weeks.
Jaipur is 3 h 30 min ahead of Athens on standard time, and 2 h 30 min ahead during daylight saving time there. A 09:00 start there is 12:30 in Jaipur. Standard 09:00–18:00 office days overlap by 5 h 30 min to 6 h 30 min, which is enough for live calls, demos and same-day answers.
Yes. Invoicing is built for Greece's VAT (standard rate 24%). On e-invoicing: B2B e-invoicing via certified providers (or AADE's free apps) linked to myDATA became mandatory in early 2026 for businesses with 2023 gross revenue above €1 million and from 1 Oct 2026 for all remaining businesses. Qualifying smaller businesses that filed the required declaration have a transition period to 31 Dec 2026. A custom ERP connects to myDATA through its official API or an accredited provider, and we confirm the current requirements in discovery.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. GDPR applies directly, supplemented by Law 4624/2019 and supervised by the Hellenic Data Protection Authority (HDPA); B2B buyers expect an Art. 28 data processing agreement, a sub-processor list and, in practice, EU/EEA hosting or SCC-covered transfers.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
Yes. Current language models handle Greek and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For logistics & ports that is often job & shipment costing and warehouse management (bins, put-away, picking). It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.