Location guide · Oman
Location guides for 2 cities in Oman, from Muscat and Sohar. Flip Retail builds custom ERP, AI agents, web applications and SaaS for businesses in Oman from Jaipur, India, and delivers remotely.
01 — Compliance
Tax, e-invoicing, data-protection and AI rules that shape an ERP, billing system or AI agent in Oman. Last reviewed October 2026.
| Indirect tax | VAT, standard rate 5%VAT has applied at 5% since 16 April 2021 (mandatory registration above OMR 38,500), administered by the Oman Tax Authority. Corporate income tax is 15% (3% for qualifying small businesses), and a 5% personal income tax on annual income above OMR 42,000 is due to start on 1 January 2028. |
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| E-invoicing | Planned · Fawtara (Oman Tax Authority, Peppol 5-corner model)Under Decision No. 189/2026 (as reported by e-invoicing providers in August 2026), a voluntary Fawtara pilot with about 100 selected companies was scheduled from late August 2026, e-invoicing becomes mandatory from 1 April 2027 for taxpayers with annual supplies above OMR 5 million, and from 1 October 2027 for all other VAT-registered taxpayers. This replaced an earlier August 2026 / February 2027 / August 2027 schedule. |
| Data protection | Personal Data Protection Law (Royal Decree No. 6/2022)In force since 13 February 2023, with executive regulations issued under Ministerial Decision No. 34/2024; it is administered by the Ministry of Transport, Communications and Information Technology and imposes extra conditions on sensitive data, children's data and cross-border transfers. |
| AI rules | No AI-specific statute; AI deployments that process personal data are governed by the PDPL and general laws. |
| Systems we migrate from or connect to | Zoho Books, Odoo, TallyPrime, SAP Business One, Microsoft Dynamics 365 Business CentralMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | OmanNet, Thawani Pay, Bank Muscat payment gateway, Visa/Mastercard |
| Also worth knowing | Fawtara works through Oman Tax Authority accredited service providers on a Peppol 5-corner network, so ERPs will need an ASP connection rather than a direct government API. VAT records must be kept for 10 years (15 years for real estate). |
General information, not legal or tax advice. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
03 — Industries
The industries that come up most across the cities we cover in Oman.
04 — Services
ERP built around how your business actually trades, not the other way round.
Learn moreProduction AI built on your own data: knowledge assistants, document processing, forecasting and LLM features inside the tools your team already uses.
Learn moreCustom AI agents that do real work inside your business: qualify leads on WhatsApp, read and key documents, take orders, chase payments and update your ERP or CRM, with a person approving anything that matters.
Learn moreCustomer portals, internal tools, dashboards, marketplaces and workflow apps, built with React and Next.js on solid back ends and APIs, and shipped in two-week increments you can use as they are built.
Learn moreFrom MVP to multi-tenant platform: we design, build and run SaaS products with subscription billing, tenant isolation, role-based access and AI features built in.
Learn moreIf it runs on data and touches revenue, we have probably built one before.
Start a conversation05 — FAQ
Yes. Flip Retail is based in Jaipur, India, and works with Oman businesses remotely. We have no office in Oman; discovery happens on video calls, you get working software every two weeks, and the engineers who write the code are on the calls.
Yes. Invoicing is built for Oman's VAT (standard rate 5%). Under Decision No. 189/2026 (as reported by e-invoicing providers in August 2026), a voluntary Fawtara pilot with about 100 selected companies was scheduled from late August 2026, e-invoicing becomes mandatory from 1 April 2027 for taxpayers with annual supplies above OMR 5 million, and from 1 October 2027 for all other VAT-registered taxpayers. This replaced an earlier August 2026 / February 2027 / August 2027 schedule. When the mandate takes effect, a custom ERP can connect to Fawtara through its official API or an accredited provider; we design for it from the start.
In force since 13 February 2023, with executive regulations issued under Ministerial Decision No. 34/2024; it is administered by the Ministry of Transport, Communications and Information Technology and imposes extra conditions on sensitive data, children's data and cross-border transfers. You choose where the system is hosted, access is role-based, and we work on test or masked data during development wherever possible.
Yes. Masters, ledgers, stock items and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
No AI-specific statute; AI deployments that process personal data are governed by the PDPL and general laws. We design AI agents with logging, human oversight and clear disclosure from the start, which covers most current requirements.
Contact
Tell us about the process you want fixed in your Oman business. We reply within one working day.