Senegal
Custom ERP and billing, AI agents, web applications and SaaS for logistics and food businesses in Dakar. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Atlantic fishing has fed the city for generations: pirogues land catches at Soumbédioune and Hann, and processing plants freeze and export fish to Europe and West Africa. The Port of Dakar serves landlocked Mali as well as Senegal, oil from the offshore Sangomar field has drawn service companies since 2024, and the new town of Diamniadio hosts an industrial park and a special economic zone.
French and Wolof
02 — Industries
What we would build first for the industries Dakar is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | TVA (VAT), standard rate 18%Standard TVA is 18%, with 10% for tourism activities and a 17% tax on financial activities in place of VAT for banking and financial services. VAT returns are filed monthly, and foreign digital service providers can register remotely. |
|---|---|
| E-invoicing | Planned · DGID public e-invoicing portal/platform (not yet launched)The 2025 Finance Law requires VAT payers to issue invoices electronically through a public invoicing portal or a DGID platform, with a penalty of 25% of the VAT (capped at XOF 5m). As of September 2026 the platform, technical specifications and go-live date had not been published. |
| Data protection | Law No. 2008-12 of 25 January 2008 on the protection of personal dataMost processing must be notified to the Commission de Protection des Données Personnelles (CDP), biometric, genetic and ID-number data need prior authorisation, and transfers abroad are allowed only to countries with adequate protection unless consent or necessity applies. |
| AI rules | No AI-specific statute identified; AI processing of personal data falls under Law 2008-12 and CDP notification and authorisation rules. |
| Systems we migrate from or connect to | Sage 100 / Saari, Odoo, SAP Business One, Microsoft Dynamics 365 Business Central, EBP, Ciel ComptaMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | Wave, Orange Money, Mixx by Yas (formerly Free Money), PayDunya, PayTech, GIM-UEMOA cards |
| Also worth knowing | Accounting follows the revised OHADA system (SYSCOHADA) and invoices are issued in French. ERPs should prepare for a DGID e-invoicing integration once specifications are published. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 5 h 30 min ahead of Dakar all year. A 09:00 start there is 14:30 in Jaipur. Standard 09:00–18:00 office days overlap by 3 h 30 min, which is enough for live calls, demos and same-day answers.
Local time, standard time.
Great communication, fluent English, delivered on time, and exceptional work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Dakar; discovery happens on video calls and you get working software every two weeks.
Jaipur is 5 h 30 min ahead of Dakar all year. A 09:00 start there is 14:30 in Jaipur. Standard 09:00–18:00 office days overlap by 3 h 30 min, which is enough for live calls, demos and same-day answers.
Yes. Invoicing is built for Senegal's TVA (standard rate 18%). On e-invoicing: The 2025 Finance Law requires VAT payers to issue invoices electronically through a public invoicing portal or a DGID platform, with a penalty of 25% of the VAT (capped at XOF 5m). As of September 2026 the platform, technical specifications and go-live date had not been published. When the mandate takes effect, a custom ERP can connect to DGID public e-invoicing portal/platform through its official API or an accredited provider; we design for it from the start.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. Most processing must be notified to the Commission de Protection des Données Personnelles (CDP), biometric, genetic and ID-number data need prior authorisation, and transfers abroad are allowed only to countries with adequate protection unless consent or necessity applies.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
For French, yes: current language models handle it well, including mixed-language messages. Support for Wolof is more limited, so we test with real customer messages before committing to it, and route anything the agent is unsure about to your team.
Usually one module that fixes the most expensive problem first. For logistics & ports that is often job & shipment costing and warehouse management (bins, put-away, picking). It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.