Tunis Governorate, Tunisia
Custom ERP and billing, AI agents, web applications and SaaS for technology and professional services businesses in Tunis. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Offshored work for French and other European clients, from software development and call centres to engineering services, clusters in the El Ghazala Technopark and Les Berges du Lac. Radès port handles the capital's container traffic, the Ben Arous and Charguia industrial zones make electrical components, pharmaceuticals and food, and the medina souks and nearby Carthage and Sidi Bou Said draw tourists.
Arabic, French and English
02 — Industries
What we would build first for the industries Tunis is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | VAT (TVA), standard rate 19%VAT is 19% at the standard rate (since 1 January 2018), with reduced rates of 13% and 7% for designated operations. A stamp duty of TND 1 applies to each invoice, with some exemptions such as exports. |
|---|---|
| E-invoicing | Phasing in · El Fatoora (Tunisie TradeNet, TTN)e-Invoicing through TTN's El Fatoora platform has been mandatory since the 2016 Finance Law for large enterprises and supplies to the public sector, and was later extended to B2B pharmaceutical and fuel transactions; the 2025 Finance Law penalises paper invoices from 1 July 2025. The 2026 Finance Law extends the mandate to service transactions. |
| Data protection | Organic Law No. 2004-63 of 27 July 2004 on the protection of personal dataProcessing requires a prior declaration to the INPDP, sensitive-data processing and transfers abroad require INPDP authorisation (transfers only to countries with adequate protection), and a GDPR-aligned replacement bill has been pending since 2018. |
| AI rules | No AI-specific statute; AI systems processing personal data fall under Organic Law 2004-63 and INPDP declaration and authorisation rules. |
| Systems we migrate from or connect to | Sage, Ciel Compta, Odoo, SAP Business One, Microsoft Dynamics 365 Business CentralMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | ClicToPay, Konnect, Flouci, D17 (La Poste Tunisienne) |
| Also worth knowing | e-Invoices must use the TEIF XML format, be signed with an ANCE-issued qualified certificate and carry TTN's countersignature and a signed QR code. The TND 1 invoice stamp duty must be calculated on invoices. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 4 h 30 min ahead of Tunis all year. A 09:00 start there is 13:30 in Jaipur. Standard 09:00–18:00 office days overlap by 4 h 30 min, which is enough for live calls, demos and same-day answers.
Local time, standard time.
Great communication, fluent English, delivered on time, and exceptional work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Tunis; discovery happens on video calls and you get working software every two weeks.
Jaipur is 4 h 30 min ahead of Tunis all year. A 09:00 start there is 13:30 in Jaipur. Standard 09:00–18:00 office days overlap by 4 h 30 min, which is enough for live calls, demos and same-day answers.
Yes. Invoicing is built for Tunisia's VAT (standard rate 19%). On e-invoicing: e-Invoicing through TTN's El Fatoora platform has been mandatory since the 2016 Finance Law for large enterprises and supplies to the public sector, and was later extended to B2B pharmaceutical and fuel transactions; the 2025 Finance Law penalises paper invoices from 1 July 2025. The 2026 Finance Law extends the mandate to service transactions. A custom ERP connects to El Fatoora through its official API or an accredited provider, and we confirm the current requirements in discovery.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. Processing requires a prior declaration to the INPDP, sensitive-data processing and transfers abroad require INPDP authorisation (transfers only to countries with adequate protection), and a GDPR-aligned replacement bill has been pending since 2018.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
Yes. Current language models handle Arabic, French and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For technology & startups that is often subscription billing and project & time tracking. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.