Massachusetts, United States
Custom ERP and billing, AI agents, web applications and SaaS for pharma and education businesses in Cambridge, MA. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
National tax, e-invoicing and data rules, with sources: United States guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
Kendall Square packs a dense biotech and pharmaceutical research cluster into a few blocks: Moderna and Biogen are headquartered there, Novartis and Takeda run major research sites, and the Broad Institute sits beside MIT. MIT and Harvard supply scientists and spin-out companies, while Google and Microsoft engineering offices, venture investors, lab-equipment suppliers and contract research organizations work from the same streets.
English, Chinese and Spanish
02 — Industries
What we would build first for the industries Cambridge is known for.
03 — Local rules
On top of the national rules summarised above.
| Massachusetts | Sales tax: 6.25% state rate; no general local sales taxPrivacy: No comprehensive consumer privacy law in effect (a Massachusetts Consumer Data Privacy Act passed both chambers in differing versions in 2026; sector and data-security rules apply) |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our United States guide.
04 — Working together
Jaipur is 10 h 30 min ahead of Cambridge, MA on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Cambridge; discovery happens on video calls and you get working software every two weeks.
Jaipur is 10 h 30 min ahead of Cambridge, MA on standard time, and 9 h 30 min ahead during daylight saving time there. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing handles Massachusetts sales tax (6.25% state rate; no general local sales tax) and the other states where you have nexus. If you or your customers want it, a custom ERP can connect to DBNAlliance through an accredited provider.
Yes. Current language models handle English, Chinese and Spanish well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For pharma & life sciences that is often batch & expiry control and formula and recipe management. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.