Location guide · Indonesia
Location guides for 4 cities in Indonesia, from Jakarta, Surabaya and Bandung. Flip Retail builds custom ERP, AI agents, web applications and SaaS for businesses in Indonesia from Jaipur, India, and delivers remotely.
01 — Compliance
Tax, e-invoicing, data-protection and AI rules that shape an ERP, billing system or AI agent in Indonesia. Last reviewed October 2026.
| Indirect tax | VAT (PPN), standard rate 12% statutory (effectively 11% on non-luxury supplies)Under PMK 131/2024 the 12% rate is applied to a deemed base of 11/12 of the price for most supplies, keeping the effective rate at 11%; the full 12% applies only to luxury goods. Businesses register as VAT-able entrepreneurs (PKP) once turnover exceeds IDR 4.8 billion. |
|---|---|
| E-invoicing | Mandatory · e-Faktur on Coretax (DJP)All PKPs must issue VAT invoices (Faktur Pajak) cleared by the tax directorate (DJP). Since January 2025 this runs through Coretax (portal or XML upload, with QR-coded PDFs and auto-assigned serial numbers); only very large issuers may keep using e-Faktur Desktop or host-to-host channels. |
| Data protection | Law No. 27 of 2022 on Personal Data ProtectionFully applicable since its two-year transition ended in October 2024, with GDPR-style duties and breach notification. The dedicated supervisory agency had still not been formally established as of mid-2026, but compliance is already expected. |
| AI rules | No AI-specific statute; Presidential Regulations on a National AI Roadmap and on AI ethics were still awaiting signature as of mid-2026, with the Ministry of Communication and Digital Affairs (Komdigi) coordinating AI policy. |
| Systems we migrate from or connect to | Accurate, Jurnal by Mekari, Zahir, Kledo, SAP Business One, Odoo, Oracle NetSuiteMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | QRIS, Bank virtual accounts, GoPay, OVO, Xendit, Midtrans |
| Also worth knowing | Coretax ties invoices to the 16-digit taxpayer ID, buyer confirmation is needed for replacement invoices, and B2B billing routinely involves income-tax withholding slips (e-Bupot). |
General information, not legal or tax advice. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
02 — Cities
Each guide covers the local economy, the industries we would build for first, and how working with Jaipur fits your hours.
03 — Industries
The industries that come up most across the cities we cover in Indonesia.
04 — Services
ERP built around how your business actually trades, not the other way round.
Learn moreProduction AI built on your own data: knowledge assistants, document processing, forecasting and LLM features inside the tools your team already uses.
Learn moreCustom AI agents that do real work inside your business: qualify leads on WhatsApp, read and key documents, take orders, chase payments and update your ERP or CRM, with a person approving anything that matters.
Learn moreCustomer portals, internal tools, dashboards, marketplaces and workflow apps, built with React and Next.js on solid back ends and APIs, and shipped in two-week increments you can use as they are built.
Learn moreFrom MVP to multi-tenant platform: we design, build and run SaaS products with subscription billing, tenant isolation, role-based access and AI features built in.
Learn moreIf it runs on data and touches revenue, we have probably built one before.
Start a conversation05 — FAQ
Yes. Flip Retail is based in Jaipur, India, and works with Indonesia businesses remotely. We have no office in Indonesia; discovery happens on video calls, you get working software every two weeks, and the engineers who write the code are on the calls.
Yes. Invoicing is built for Indonesia's VAT (standard rate 12% statutory). All PKPs must issue VAT invoices (Faktur Pajak) cleared by the tax directorate (DJP). Since January 2025 this runs through Coretax (portal or XML upload, with QR-coded PDFs and auto-assigned serial numbers); only very large issuers may keep using e-Faktur Desktop or host-to-host channels. A custom ERP connects to e-Faktur on Coretax through its official API or an accredited provider, and we confirm the current requirements in discovery.
Fully applicable since its two-year transition ended in October 2024, with GDPR-style duties and breach notification. The dedicated supervisory agency had still not been formally established as of mid-2026, but compliance is already expected. You choose where the system is hosted, access is role-based, and we work on test or masked data during development wherever possible.
Yes. Masters, ledgers, stock items and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
No AI-specific statute; Presidential Regulations on a National AI Roadmap and on AI ethics were still awaiting signature as of mid-2026, with the Ministry of Communication and Digital Affairs (Komdigi) coordinating AI policy. We design AI agents with logging, human oversight and clear disclosure from the start, which covers most current requirements.
Contact
Tell us about the process you want fixed in your Indonesia business. We reply within one working day.