Jamaica
Custom ERP and billing, AI agents, web applications and SaaS for logistics and professional services businesses in Kingston, Jamaica. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Transshipment boxes pass through the Kingston Freeport Terminal, operated by CMA CGM, in a deep natural harbour. Call-centre and outsourcing firms employ thousands of agents in New Kingston and Portmore, GraceKennedy and other food and finance groups run their businesses from the city, and Blue Mountain coffee, rum and the reggae and dancehall recording industry give it export brands.
English and Jamaican Patois
02 — Industries
What we would build first for the industries Kingston is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | GCT (General Consumption Tax), standard rate 15%GCT is 15% standard, administered by Tax Administration Jamaica (TAJ) with monthly returns, and the government has announced plans to apply GCT to digital services supplied from abroad. |
|---|---|
| E-invoicing | Not mandatedThere is no e-invoicing mandate; an electronic invoicing system for TAJ was proposed during the 2026/27 budget debate but has not been legislated. |
| Data protection | Data Protection Act, 2020Fully enforceable since 1 December 2023 and overseen by the Office of the Information Commissioner, with GDPR-style principles that software storing customer data must meet. |
| AI rules | No AI-specific statute; a reconstituted National AI Task Force (February 2026) is drafting Jamaica's first national AI policy, with public consultation planned for September 2026. |
| Systems we migrate from or connect to | QuickBooks, Sage 50, Xero, SAP Business One, Microsoft Dynamics 365 Business CentralMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | Lynk, WiPay, First Atlantic Commerce, Bank transfers |
| Also worth knowing | Businesses quote their TRN on GCT invoices and file GCT returns electronically through the TAJ portal. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 10 h 30 min ahead of Kingston, Jamaica all year. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Kingston; discovery happens on video calls and you get working software every two weeks.
Jaipur is 10 h 30 min ahead of Kingston, Jamaica all year. A 09:00 start there is 19:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing is built for Jamaica's GCT (standard rate 15%). A custom ERP produces compliant invoices and tax reports, and we keep the rules updated as they change.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. Fully enforceable since 1 December 2023 and overseen by the Office of the Information Commissioner, with GDPR-style principles that software storing customer data must meet.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
For English, yes: current language models handle it well, including mixed-language messages. Support for Jamaican Patois is more limited, so we test with real customer messages before committing to it, and route anything the agent is unsure about to your team.
Usually one module that fixes the most expensive problem first. For logistics & ports that is often job & shipment costing and warehouse management (bins, put-away, picking). It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.