Puerto Rico, United States
Custom ERP and billing, AI agents, web applications and SaaS for pharma and financial services businesses in San Juan, Puerto Rico. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
National tax, e-invoicing and data rules, with sources: United States guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
Pharmaceutical and medical-device plants run by firms such as Amgen, Eli Lilly, AbbVie and Medtronic are spread across the San Juan metro and Puerto Rico's north coast, making the island a major US source of drugs and devices. Popular, FirstBank and OFG run island-wide banking from Hato Rey's Milla de Oro, cruise piers and Condado hotels drive tourism, and nearly all consumer goods arrive by sea, supporting many importers and wholesale distributors.
Spanish and English
02 — Industries
What we would build first for the industries San Juan is known for.
03 — Local rules
On top of the national rules summarised above.
| Puerto Rico | Sales tax: Sales and use tax (IVU) of 11.5% (10.5% Commonwealth plus 1% municipal), with a 4% rate on many B2B and designated professional servicesPrivacy: No comprehensive privacy law (sector and breach-notification laws apply) |
|---|
General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our United States guide.
04 — Working together
Jaipur is 9 h 30 min ahead of San Juan, Puerto Rico all year. A 09:00 start there is 18:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in San Juan; discovery happens on video calls and you get working software every two weeks.
Jaipur is 9 h 30 min ahead of San Juan, Puerto Rico all year. A 09:00 start there is 18:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing handles Puerto Rico sales tax (Sales and use tax (IVU) of 11.5% (10.5% Commonwealth plus 1% municipal), with a 4% rate on many B2B and designated professional services) and the other states where you have nexus. If you or your customers want it, a custom ERP can connect to DBNAlliance through an accredited provider.
Yes. Current language models handle Spanish and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For pharma & life sciences that is often batch & expiry control and formula and recipe management. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.