Distrito Nacional, Dominican Republic
Custom ERP and billing, AI agents, web applications and SaaS for hospitality and logistics businesses in Santo Domingo. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Two ports bracket the capital: DP World Caucedo to the east near the airport, and Haina to the west. Free-zone plants nearby produce medical devices, electrical components and apparel for the US market, while banks, distributors and construction firms serve a tourism economy whose resorts stretch from Punta Cana to Puerto Plata.
Also known as Santo Domingo de Guzmán.
Spanish and English
02 — Industries
What we would build first for the industries Santo Domingo is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | ITBIS, standard rate 18% (16% on certain goods)ITBIS is 18% general with a 16% rate on certain goods, and every sale must be documented with a DGII-authorised fiscal receipt number (NCF, or e-NCF for electronic receipts). |
|---|---|
| E-invoicing | Phasing in · e-CF - Comprobantes Fiscales Electrónicos (DGII, Law 32-23)Under Law 32-23, large national taxpayers had to comply from May 2024, followed by large local and medium taxpayers in 2025. Micro, small and unclassified taxpayers had their May 2026 deadline extended by six months to 15 November 2026. |
| Data protection | Ley 172-13 sobre Protección de Datos de Carácter PersonalIn force but designed mainly around credit bureaus and without a dedicated regulator; a broader replacement bill was under discussion in Congress in 2026. |
| AI rules | No AI-specific statute in force. |
| Systems we migrate from or connect to | Alegra, QuickBooks, SAP Business One, Odoo, Microsoft Dynamics 365 Business CentralMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | AZUL, CardNET, tPago, Bank transfers (ACH) |
| Also worth knowing | Issuers must pass DGII certification for their e-CF software (or use a certified provider), and sanctions after the deadline include fines of 5 to 30 minimum wages. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 9 h 30 min ahead of Santo Domingo all year. A 09:00 start there is 18:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Santo Domingo; discovery happens on video calls and you get working software every two weeks.
Jaipur is 9 h 30 min ahead of Santo Domingo all year. A 09:00 start there is 18:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing is built for the Dominican Republic's ITBIS (standard rate 18%). On e-invoicing: Under Law 32-23, large national taxpayers had to comply from May 2024, followed by large local and medium taxpayers in 2025. Micro, small and unclassified taxpayers had their May 2026 deadline extended by six months to 15 November 2026. A custom ERP connects to e-CF through its official API or an accredited provider, and we confirm the current requirements in discovery.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. In force but designed mainly around credit bureaus and without a dedicated regulator; a broader replacement bill was under discussion in Congress in 2026.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
Yes. Current language models handle Spanish and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For tourism & hospitality that is often recipe costing & kitchen inventory and multi-outlet procurement. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.