Washington, United States
Custom ERP and billing, AI agents, web applications and SaaS for healthcare and steel businesses in Spokane, WA. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
National tax, e-invoicing and data rules, with sources: United States guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
Wheat, timber and silver from the Inland Northwest built Spokane as a rail and supply town, and it still serves farms and mines across eastern Washington, northern Idaho and western Montana. Providence and MultiCare run the region's referral hospitals, Kaiser Aluminum's Trentwood mill rolls aluminum plate in Spokane Valley, aerospace composite suppliers and Fairchild Air Force Base add industrial and military jobs, and utility Avista is headquartered in the city.
English, Spanish and Russian
02 — Industries
What we would build first for the industries Spokane is known for.
03 — Local rules
On top of the national rules summarised above.
| Washington | Sales tax: 6.5% state rate plus local taxes; sales tax extended to certain IT and other services from 1 Oct 2025 (ESSB 5814)Privacy: No comprehensive state privacy law (the My Health My Data Act regulates consumer health data) |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our United States guide.
04 — Working together
Jaipur is 13 h 30 min ahead of Spokane, WA on standard time, and 12 h 30 min ahead during daylight saving time there. A 09:00 start there is 22:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Spokane; discovery happens on video calls and you get working software every two weeks.
Jaipur is 13 h 30 min ahead of Spokane, WA on standard time, and 12 h 30 min ahead during daylight saving time there. A 09:00 start there is 22:30 in Jaipur. Office hours don't overlap, so we fix one call slot at the edge of the day and work asynchronously in between.
Yes. Invoicing handles Washington sales tax (6.5% state rate plus local taxes; sales tax extended to certain IT and other services from 1 Oct 2025 (ESSB 5814)) and the other states where you have nexus. If you or your customers want it, a custom ERP can connect to DBNAlliance through an accredited provider.
Yes. Current language models handle English, Spanish and Russian well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For healthcare that is often pharmacy & consumables inventory and multi-branch procurement. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.