Central Region, Uganda
Custom ERP and billing, AI agents, web applications and SaaS for distribution and food businesses in Kampala. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Kikuubo's wholesale lanes supply goods to shops across Uganda and on to South Sudan, eastern DR Congo and Rwanda, making trade the city's biggest business. Coffee exporters, sugar, beverage and steel producers and the Kampala Industrial and Business Park at Namanve form the industrial base, and oil development in the Albertine region has brought engineering and logistics contractors to offices in Nakasero and Kololo.
English, Luganda and Swahili
02 — Industries
What we would build first for the industries Kampala is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | VAT, standard rate 18%VAT is 18% with a UGX 150 million registration threshold. VAT-registered persons can claim input tax only on expenses supported by EFRIS e-invoices or e-receipts, and non-residents supplying electronic services to non-taxable persons in Uganda must register. |
|---|---|
| E-invoicing | Mandatory · URA EFRIS (Electronic Fiscal Receipting and Invoicing Solution)All VAT-registered taxpayers must issue EFRIS e-invoices carrying a Fiscal Document Number, verification code and QR code, and businesses in designated sectors (such as manufacturing, construction, hospitality, ICT, professional services, real estate and fuel) must issue EFRIS e-receipts even if not VAT-registered. ERPs can connect system-to-system through the URA API, with desktop, mobile, web-portal and EFD device options for smaller users. |
| Data protection | Data Protection and Privacy Act, 2019 (Cap. 97)In force with the Personal Data Protection Office (PDPO, under NITA-U) as regulator: all data collectors, controllers and processors, including foreign entities processing Ugandans' data, must register with the PDPO, and transfers abroad need adequate protection in the destination or the data subject's consent (no strict localisation rule). |
| AI rules | No AI-specific statute was found; AI deployments are governed by general law, mainly the Data Protection and Privacy Act 2019 and its 2021 Regulations. |
| Systems we migrate from or connect to | QuickBooks, Sage, TallyPrime, Zoho Books, Odoo, SAP Business One, Microsoft Dynamics 365 Business CentralMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | MTN Mobile Money (MoMo API), Airtel Money, Pesapal, Flutterwave, DPO Pay |
| Also worth knowing | Credit and debit notes must also go through EFRIS, so invoice corrections cannot be made only inside the ERP. Fuel stations use Electronic Dispenser Controllers linked to EFRIS. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 2 h 30 min ahead of Kampala all year. A 09:00 start there is 11:30 in Jaipur. Standard 09:00–18:00 office days overlap by 6 h 30 min, which is enough for live calls, demos and same-day answers.
Local time, standard time.
Pranjal was very professional with excellent communication and transparency.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Kampala; discovery happens on video calls and you get working software every two weeks.
Jaipur is 2 h 30 min ahead of Kampala all year. A 09:00 start there is 11:30 in Jaipur. Standard 09:00–18:00 office days overlap by 6 h 30 min, which is enough for live calls, demos and same-day answers.
Yes. Invoicing is built for Uganda's VAT (standard rate 18%). On e-invoicing: All VAT-registered taxpayers must issue EFRIS e-invoices carrying a Fiscal Document Number, verification code and QR code, and businesses in designated sectors (such as manufacturing, construction, hospitality, ICT, professional services, real estate and fuel) must issue EFRIS e-receipts even if not VAT-registered. ERPs can connect system-to-system through the URA API, with desktop, mobile, web-portal and EFD device options for smaller users. A custom ERP connects to EFRIS through its official API or an accredited provider, and we confirm the current requirements in discovery.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. In force with the Personal Data Protection Office (PDPO, under NITA-U) as regulator: all data collectors, controllers and processors, including foreign entities processing Ugandans' data, must register with the PDPO, and transfers abroad need adequate protection in the destination or the data subject's consent (no strict localisation rule).
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
For English and Swahili, yes: current language models handle them well, including mixed-language messages. Support for Luganda is more limited, so we test with real customer messages before committing to it, and route anything the agent is unsure about to your team.
Usually one module that fixes the most expensive problem first. For wholesale & distribution that is often multi-warehouse inventory and price lists, schemes & discounts. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.