Santiago Metropolitan, Chile
Custom ERP and billing, AI agents, web applications and SaaS for mining and financial services businesses in Santiago, Chile. Built by Flip Retail in Jaipur, India, and delivered remotely, with working software every two weeks.
01 — Local economy
Copper is mined in the north and centre of Chile, but Codelco, Antofagasta Minerals and the engineering, equipment and services firms working for them run their businesses from Santiago. Retail groups Falabella and Cencosud, the banks and pension funds of Sanhattan, and fruit and wine exporters from the Maipo and Central Valley make up much of the rest of the metro's economy.
Also known as Santiago de Chile.
Spanish and English
02 — Industries
What we would build first for the industries Santiago is known for.
03 — Compliance
What an ERP, billing system or AI agent has to respect here.
| Indirect tax | IVA, standard rate 19%IVA is a flat 19% on goods and most services, including digital services supplied by non-residents, and the SII builds monthly purchase and sales registers from electronic documents. |
|---|---|
| E-invoicing | Mandatory · DTE - Documentos Tributarios Electrónicos (SII)Since 2018 all companies must issue and receive DTEs (invoices, credit/debit notes, dispatch guides) signed with SII folio authorization (CAF), and electronic receipts (boleta electrónica) are required for B2C sales; SII proposes the monthly F29 VAT return from DTE data. |
| Data protection | Ley 21.719 (replacing Ley 19.628) on the protection and processing of personal dataPublished in December 2024 with GDPR-style rules, a new Personal Data Protection Agency and significant fines, scheduled to take effect on 1 December 2026; a government bill filed in September 2026 proposes postponing this to 1 December 2027. |
| AI rules | No AI-specific statute; a risk-based AI bill (Boletines 15869-19 and 16821-19) passed the Chamber of Deputies in October 2025 and is under review in the Senate. |
| Systems we migrate from or connect to | Defontana, Nubox, Softland, Bsale, SAP Business One, OdooMasters, ledgers, stock and open balances move across and are reconciled before cutover. |
| Payment rails for web apps and SaaS | Webpay (Transbank), Khipu, Fintoc, Mercado Pago, Flow |
| Also worth knowing | Contracts and prices are often indexed in UF (Unidad de Fomento), so ERPs need UF/UTM conversion alongside CLP, and every document must carry the counterparty's RUT. |
General information, not legal or tax advice. Last reviewed October 2026. Rules change, so we confirm current requirements during discovery; your tax adviser should confirm anything that affects filings.
Sources consulted:
04 — Working together
Jaipur is 9 h 30 min ahead of Santiago, Chile on standard time, and 8 h 30 min ahead during daylight saving time there. A 09:00 start there is 18:30 in Jaipur. Standard 09:00–18:00 office days overlap by up to 30 min, which is enough for live calls, demos and same-day answers.
Local time, standard time.
Pranjal was excellent — fast, great at communicating, and completed the custom work.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes, remotely. Flip Retail is a software studio in Jaipur, India, with no office in Santiago; discovery happens on video calls and you get working software every two weeks.
Jaipur is 9 h 30 min ahead of Santiago, Chile on standard time, and 8 h 30 min ahead during daylight saving time there. A 09:00 start there is 18:30 in Jaipur. Standard 09:00–18:00 office days overlap by up to 30 min, which is enough for live calls, demos and same-day answers.
Yes. Invoicing is built for Chile's IVA (standard rate 19%). On e-invoicing: Since 2018 all companies must issue and receive DTEs (invoices, credit/debit notes, dispatch guides) signed with SII folio authorization (CAF), and electronic receipts (boleta electrónica) are required for B2C sales; SII proposes the monthly F29 VAT return from DTE data. A custom ERP connects to SII DTE through its official API or an accredited provider, and we confirm the current requirements in discovery.
You choose: your own cloud account in a region that suits you, or your own servers. Access inside the system is role-based, and during development we work on test or masked data wherever possible. Published in December 2024 with GDPR-style rules, a new Personal Data Protection Agency and significant fines, scheduled to take effect on 1 December 2026; a government bill filed in September 2026 proposes postponing this to 1 December 2027.
Yes. Masters, ledgers, stock and opening balances move across and are reconciled with your accountant before cutover, ideally at a year-end or quarter-end.
Yes. Current language models handle Spanish and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For mining & minerals that is often weighbridge integration and grade & stockpile tracking. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
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