West Bengal, India
Custom ERP and GST billing, AI agents, web applications and SaaS for steel and energy businesses in Durgapur. Built by Flip Retail in Jaipur, 1,220 km west of Durgapur, in the same time zone and under the same GST rules.
National tax, e-invoicing and data rules, with sources: India guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
Steel, power and chemicals line the Grand Trunk Road through Durgapur, a town planned in the 1950s around public-sector industry. The Durgapur Steel Plant and Alloy Steels Plant, thermal power stations and chemical, carbon-black and heavy-equipment units are its anchors, supported by ancillary firms supplying refractories, rolls, spares, fabrication and maintenance, and NIT Durgapur makes it an education centre too.
Bengali, Hindi and English
02 — Industries
What we would build first for the industries Durgapur is known for.
03 — Local rules
On top of the national rules summarised above.
| West Bengal | GST state code 19CGST and SGST on sales within the state; IGST on sales to other states. |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our India guide.
04 — Working together
Durgapur lies 1,220 km east of our Jaipur studio and shares Indian Standard Time, so calls, demos and support happen in normal working hours. Invoices raised in West Bengal carry GST state code 19, and GST invoicing, e-invoicing and e-way bills are what our own SteelERP handles every day.
It has been an amazing experience — the skills and knowledge he brings is a game changer.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes. Our studio is in Jaipur, 1,220 km away, and we work with Durgapur businesses over video calls in normal Indian working hours, with working software every two weeks.
Yes. Invoices raised in West Bengal carry GST state code 19, with CGST and SGST on sales within the state and IGST on sales to other states. A custom ERP generates e-invoices through the IRP and e-way bills, as our own SteelERP does.
Yes. Current language models handle Bengali, Hindi and English well, including mixed-language messages. We still test an agent in each language your customers use before it goes live, and route anything it is unsure about to your team.
Usually one module that fixes the most expensive problem first. For steel & metals that is often grade, size and location-wise stock and weight-based rates & price lists. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.