West Bengal, India
Custom ERP and GST billing, AI agents, web applications and SaaS for distribution and logistics businesses in Siliguri. Built by Flip Retail in Jaipur, 1,250 km west of Siliguri, in the same time zone and under the same GST rules.
National tax, e-invoicing and data rules, with sources: India guide. General information, not legal or tax advice. Last reviewed October 2026.
01 — Local economy
Wedged into the narrow corridor that links mainland India with the North-East, Siliguri is the road and rail gateway to Sikkim, the Darjeeling hills, Bhutan and Nepal. Wholesalers, transporters and warehouses here supply the whole region, while the city trades tea from the Darjeeling, Terai and Dooars gardens, timber, and services for tourists heading uphill. Hong Kong Market and Bidhan Market are its busiest retail and wholesale centres.
Bengali, Hindi, Nepali and English
02 — Industries
What we would build first for the industries Siliguri is known for.
03 — Local rules
On top of the national rules summarised above.
| West Bengal | GST state code 19CGST and SGST on sales within the state; IGST on sales to other states. |
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General information, not legal or tax advice. Last reviewed October 2026. National tax, e-invoicing, data-protection and AI rules, with sources, are in our India guide.
04 — Working together
Siliguri lies 1,250 km east of our Jaipur studio and shares Indian Standard Time, so calls, demos and support happen in normal working hours. Invoices raised in West Bengal carry GST state code 19, and GST invoicing, e-invoicing and e-way bills are what our own SteelERP handles every day.
It has been an amazing experience — the skills and knowledge he brings is a game changer.
50+ projects for 30+ clients in 11 countries over six-plus years.
05 — FAQ
Yes. Our studio is in Jaipur, 1,250 km away, and we work with Siliguri businesses over video calls in normal Indian working hours, with working software every two weeks.
Yes. Invoices raised in West Bengal carry GST state code 19, with CGST and SGST on sales within the state and IGST on sales to other states. A custom ERP generates e-invoices through the IRP and e-way bills, as our own SteelERP does.
For Bengali and Hindi, yes: current language models handle them well, including mixed-language messages. Support for Nepali is more limited, so we test with real customer messages before committing to it, and route anything the agent is unsure about to your team.
Usually one module that fixes the most expensive problem first. For wholesale & distribution that is often multi-warehouse inventory and price lists, schemes & discounts. It goes live early, and the rest of the system follows in two-week increments while your team is already using it.
Contact
Tell us about the process you want fixed. We reply within one working day.